RackRival Support

Help & FAQs

Find answers to common questions about matches, tournaments, scoring, and using RackRival.

Contact Support

Email our support team for help with RackRival or your account. Include a short description of the issue and the device you are using.

For event-specific questions, contact the tournament director or venue running your event.

Account & Login Help

• Login issues: use the same email address and sign-in method you used to create your account.
• Password resets: for email and password accounts, request a reset link below and check your inbox and spam folder.
• Sign in with Apple: choose Continue with Apple using the same Apple Account. If you used Hide My Email, keep using Apple sign-in. RackRival password resets do not reset your Apple password.
• Account access: if you cannot access your sign-in email or provider account, recover access through that provider first.

Account Deletion & Privacy

To request deletion, sign in and open Settings → Account → Delete Account. In the mobile app, Settings is under More. Follow the confirmation and identity verification steps to complete deletion.

Apple-linked accounts: deletion currently requires the RackRival iOS app to verify Apple authorization revocation. It cannot be completed on the website or Android, even if another sign-in method is also linked.

If you no longer have access to iOS, email our support team using the address above for assistance. There is currently no alternative self-service deletion flow for Apple-linked accounts.